BOOKING TERMS & CONDITIONS


 

“Super nice area, professional staff & beautiful elephants. The kids absolutely loved it. We will come back!”

Maxime Montoloy - France

 

Bookings:

  • All visitors to the Phuket Nature Reserve – Elephant Habitat need to pre-book in advance either online via our website or through one of our accredited agents
  • Bookings need to be paid in full at the time of booking
  • All information provided should be accurate and correct. The Phuket Nature Reserve – Elephant Habitat, takes no responsibly for any incorrect or inaccurate booking information provided or any resulting delays, postponements or cancellations to your visit as a result

 

Insurance:

  • The personal information provided on your insurance registration must exactly match you travel document (passport or Thai ID) otherwise the insurance coverage will be void
  • Whilst mandatory Thailand insurance coverage is provided we highly recommend all visitors to the Phuket Nature Reserve – Elephant Habitat have their own comprehensive travel and medical insurance coverage for complete peace of mind

 

Program Times:

  • Morning programs start at 9:00am and finish at 1:00pm
  • Afternoon programs start at 1:00pm and finish at 5:00pm

 

Pricing:

  • Adults – THB3,000 per person
  • Children (4-10 years old) – THB1,500 per person
  • Children (0-3 years old) – Free
  • 2 Adults & 1 Child – THB7,200 (save THB300)
  • 2 Adults & 2 Children – THB8,600 (save THB400)
  • 2 Adults & 3 Children – THB10,000 (save THB500)
  • 2 Adults & 4 Children – THB11,400 (save THB600)

 

What’s Included:

  • Hotel pick up and drop in air-conditioned van*
  • Insurance
  • High-quality stainless steel water bottle to keep
  • Lunch and Thai cooking demonstration
  • Photos
  • Program introduction and briefing
  • Meet and feed the elephants
  • Mud spa
  • Hydrotherapy pool
  • Sand spa
  • Herbal treatment area
  • Elephant life and vet care learning
  • Elephant Dung Recycling Centre
  • Nature jungle hike with the elephants

 

Your tour fee enables the Phuket Nature Reserve – Elephant Habitat to operate, provides vital food and veterinary care for our elephants, supports upcoming elephant rescues and contributes to the ethical wellbeing and conservation of elephants in Thailand. We thank you very much for your support

 

Refunds & Postponements:

  • Please kindly note all bookings are non-refundable although we are happy to reschedule your visit to another date within 6 months of your original booking due to special circumstances. Please be sure to advise us at least 24hrs in advance to reschedule any visits

 

Transport:

  • Transportation must be booked at least 12hrs in advance
  • The pick-up and drop-off locations need to be the same otherwise additional fees will be applied
  • For arrivals and departures to Phuket International Airport you will need to book a private transfer
  • Please be ready and waiting at your hotel lobby at the earliest pick-up time shown
  • If you are late or miss your transport pick up time (the driver will wait maximum 5-10mins) you will need to organize your own transport to the Phuket Nature Reserve at your own cost
  • If you require a baby seat or other additional services, please let us know in advance when you place your booking
  • Large luggage requiring seating space will incur additional fees
  • Please take care of your belongings, a THB300 delivery fee for lost luggage delivery will apply

 

Program Declaration:

  • The Phuket Nature Reserve – Elephant Habitat reserves the right to change, postpone or cancel any booked program based on visitor safety, local conditions, elephant behaviour or any other foreseen or unforeseen factor on any given day

 

Safety & Personal Belongings:

  • Visitor safety is of the highest importance at the Phuket Nature Reserve – Elephant Habitat and it is compulsory for all visitors to listen, pay attention and carefully heed the safety briefing and instructions provided during the program briefing and all safety instructions provided by the tour guides and any staff at the Phuket Nature Reserve – Elephant Habitat
  • The Phuket Nature Reserve – Elephant Habitat reserves the right to refuse service or terminate any visitor booking, with or without refund, for any non-compliance with these safety standards
  • The Phuket Nature Reserve – Elephant Habitat takes no responsibility for any personal items or luggage lost or damaged during their program visit
  • All visitors to Phuket Nature Reserve – Elephant Habitat accept that they are solely responsible for their own health, safety and belongings and that they fully understand and accept the conditions outlined above

 

Photos/Film:

  • The Phuket Nature Reserve – Elephant Habitat reserves the right to take photos and/or film any of its programs. Any and all footage remains the property of the Phuket Nature Reserve – Elephant Habitat and cannot be used for commercial use or profit without the agreement & consent of the Phuket Nature Reserve – Elephant Habitat

 

Privacy Policy:

  • The information provided during the booking process is strictly used only for contact and booking purposes only. The Phuket Nature Reserve – Elephant Habitat, will never share or sell your personal information, email or contact number to any third party without your prior permission, or unless required to by law

Contact

100/12 Moo 7, Srisoonthorn Road,
Thalang, Phuket 83110

 +66 76602876

+66 935756772

info@phuketnaturereserve.com

 
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